For stores, service businesses and agencies
Replyze answers your customers day and night from the prices, policies and FAQs you add. When someone asks for a person, or the topic needs one, your team takes over the chat.
Card required to start. Pro is free for 14 days, then $69/month unless you cancel before day 15. We charge $1 to verify your card and refund it immediately.
No card? Start on the Free plan and answer chats yourself.
This preview is scripted. The real Replyze assistant is live on this page, answering from our own help articles:
Your help articles and the answers your team teaches it, not the open web. It’s told never to guess.
It keeps answering in the evening, at weekends and on holidays.
Customers can tap “Talk to an agent” any time, and the chat moves to your shared inbox with everything said so far.
Who it's for
Every new workspace can start from a ready-made setup for its type of business: the tone, the topics that go to your team, and starter articles to review. See every industry setup
Online stores
Shoppers get answers from your shipping, returns and size information while they browse. With the ready-made retail setup, refunds, order changes and damaged or missing items go to your team. It works on Shopify, WooCommerce or any other store: paste the snippet into your theme.
Passed to your team: “Can I change my delivery address?”
Law firms, accountants and consultants
It answers the questions people ask before they hire you, from what you’ve written: what you handle, what a first consultation costs, which documents to bring. The professional services setup tells it never to give legal, tax or financial advice, and passes complaints and existing clients’ questions to your team.
Flagged to your team as urgent: “My hearing is on Friday.”
Web and digital agencies
Give each client a workspace with its own knowledge base, AI instructions, chat widget, team and data. Run up to 20 client workspaces from one login, and remove the “Powered by Replyze” badge on Pro and Business.
How it works
Teach it what you know, make it look and sound like your business, then add it to your website. You can change any of it later.
Start from a ready-made setup for your type of business, write or paste your own articles, or upload a PDF or Word file and let AI draft them. AI drafts stay drafts until you publish them, and answers your team teaches it in the inbox are added as you go.
Pick your brand colour (the text adjusts to stay readable), position, greeting, team photos and an optional pre-chat form. Then give the assistant a name, a tone and instructions of your own, such as what it must never promise.
Also: home-screen shortcuts, file and image uploads, and help search in the widget (Pro and Business).
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script> Paste the snippet into your site just before </body>, or follow a step-by-step guide for Shopify, WordPress, Wix and other platforms.
Card required · Cancel before day 15 and pay nothing
Shared inbox
The chat lands in your shared inbox with everything the AI already said. Your team gets an in-app, push and email alert, and replies in the same chat, on the channel the customer used.
Every channel lands in the same inbox
Website chat
every plan
Email · Telegram · WhatsApp
Pro and Business
Messenger · Instagram
beta, Pro and Business
WhatsApp, Messenger and Instagram connect through your own Meta app.
For agencies
One login, a separate workspace for each client site, and a dashboard that lists them all.
Each client site gets its own knowledge base, AI instructions, widget, team and data. Nothing is shared between clients.
Switch between client workspaces from one account, and see every one of them listed in your dashboard.
Apply the industry setup that fits each client: its tone, the topics that go to the client’s team, and starter articles to review.
Set each widget’s colour, greeting and team photos, and remove the “Powered by Replyze” badge on Pro and Business.
Each client workspace bills separately at standard Pro / Business pricing. Managing several client workspaces? Contact [email protected] about partner pricing.
Card required · Cancel before day 15 and pay nothing
Already on Replyze? Apply to the Agency Partner Program from your dashboard. We review every application.
Try the AI assistant free for 14 days on Pro or Business (card required), or start on Free with no card.
Trials start on monthly billing; you can pick yearly at checkout.
Live chat you answer yourself.
Not included: knowledge base, analytics, other channels.
New accounts get 50 AI replies once, usable for one month after email verification, one allowance per email address.
The AI assistant and shared inbox for a small team.
billed monthly
Card required · Cancel before day 15 and pay nothing
For larger teams that need more AI replies and more control.
billed monthly
Card required · Cancel before day 15 and pay nothing
Everything in Pro, plus:
14-day free trial on Pro and Business. A credit or debit card is required: we charge $1 to verify it and refund it immediately, and prepaid cards aren't accepted. Cancel any time before day 15 and you pay nothing; otherwise your plan is billed on day 15. One trial per workspace.
AI replies are included in your plan. If you run out in a month, chats go to your team instead.
From what you give it: help articles you write or paste, articles AI drafts from a PDF, Word or text file you upload or text you paste (you pick which to keep and publish), and answers your team teaches it in the inbox. It doesn't crawl your website, so you decide what it knows; to start fast, paste in your FAQ page or upload it as a PDF. It's told never to guess. It replies in the language the customer writes in, and it finds articles by matching the words in the question, so keep articles in the languages your customers use.
It says it doesn't have that information, and the customer can tap "Talk to an agent" to reach your team in the same chat. In the inbox, your team can give any AI reply a thumbs up or down and teach it the right answer, which it can use when the same question comes up again.
Whenever a customer asks for a person or taps "Talk to an agent", and for topics your industry setup sends to the team, such as complaints, refunds or order changes. Emergencies, errors and running out of AI replies hand the chat over too. It doesn't hand over just because it's unsure. The customer sees "Waiting for a teammate", your team gets an in-app, push and email alert, and a teammate replies in the same chat with everything the AI said in view. If nobody is online, the chat says so and asks for the customer's email.
Paste a short snippet (two script tags) into your site just before the closing </body> tag. For Shopify, WordPress, Wix and other platforms there are step-by-step guides. When you create a workspace, you can start from a ready-made setup for your type of business: a tone, the topics that go to your team, and starter articles for you to review.
Choose Pro or Business and add a credit or debit card. We charge $1 to verify it and refund it immediately; prepaid cards aren't accepted. The plan is free for 14 days. Cancel any time before day 15 from Settings → Billing and you pay nothing. Otherwise you're billed on day 15, monthly unless you picked yearly at checkout ($69/month for Pro, $199/month for Business). One trial per workspace.
Yes. Free costs $0 and needs no card: 1 seat, 100 conversations a month and the website chat widget, and you reply to every chat yourself. It doesn't include the AI assistant, the knowledge base or analytics. New accounts also get 50 AI replies once, usable for one month after you verify your email; it's one allowance per email address, and it doesn't renew. For the AI assistant with your own knowledge base, start a 14-day trial of Pro or Business.
The website chat works on every plan. Pro and Business add email, Telegram and WhatsApp, plus Messenger and Instagram in beta. WhatsApp, Messenger and Instagram connect through your own Meta app. Every channel lands in the same shared inbox, and your team replies on the channel the customer used.
Yes. One login holds up to 20 workspaces, one per client site, each with its own knowledge base, AI instructions, widget, team and data. Nothing is shared between clients, and your dashboard lists every workspace. On Pro and Business you can remove the "Powered by Replyze" badge. Each client workspace bills separately at standard Pro / Business pricing. Managing several client workspaces? Contact [email protected] about partner pricing. Already on Replyze? You can apply to the Agency Partner Program from your dashboard; we review every application.
Data is encrypted in transit (TLS). Backups, Shopify access tokens and two-factor secrets are encrypted. Replyze is hosted in Germany, in Hetzner's ISO 27001-certified data centres. AI replies are generated by Anthropic in the USA under our Data Processing Addendum, which lists our sub-processors. We never sell your data or use it to train AI models.
Yes. Bring your help content over by pasting it in, or let AI draft articles from a PDF or Word export of your help centre. Past conversations, contacts and saved replies (macros) can't be imported, and there's no automatic sync from a help-centre link.
Still have a question?
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
Card required · Cancel before day 15 and pay nothing. No card? Start on the Free plan.