Everything you need for great support
One platform for an AI agent, live chat, a shared inbox, a knowledge base and analytics. No bolt-ons: every channel is included on Pro and Business, with no per-channel fees.
An AI agent that answers from your own help articles
No generic chatbot scripts. Replyze AI answers customer questions from the help articles you publish and the answers your team teaches it, and says so when the answer isn't there instead of guessing. When a customer asks for a person, taps "Talk to an agent", or raises something your industry setup sends to the team, such as a complaint or a refund, the chat goes to your shared inbox with the whole conversation.
- Answers from your knowledge base
- Handoff to your team
- Replies in the customer's language
- Learns from answers your team teaches it
A chat widget that looks like your brand
Any brand color, with the text color adjusted automatically so it stays readable. Pick the position, greeting and team photos, add pre-chat forms, and let visitors send files and images. On Pro and Business the widget adds a home screen with shortcuts and article search. You install it by pasting a short snippet into your site.
- Copy-paste install snippet
- Your colors, greeting & team photos
- Mobile-friendly design
- Pre-chat forms & file uploads
Help articles your AI answers from
Write an article once and it does two jobs: the AI answers from it, and on Pro and Business visitors can search it in the widget. Rich editor, categories and drafts. Or upload a PDF, Word or text file and let Write with AI draft articles for you to review.
- Rich text editor
- Search inside the widget
- Categories & drafts
- Write with AI from a PDF or Word file
Web, email, WhatsApp, Telegram — all in one
Customers message you from wherever they live. Web chat, email, WhatsApp and Telegram land in one shared inbox, the AI answers on each with the same knowledge and handoff rules, and your team's replies go out on the channel the customer used. Messenger and Instagram are in beta. Every channel beyond web chat needs Pro or Business, and WhatsApp, Messenger and Instagram connect through your own Meta app.
- Web chat & email
- WhatsApp & Telegram
- Messenger & Instagram (beta)
- Every channel on Pro & Business
Know what's working and what isn't
Median first-response times for the AI and for your team, the share of chats resolved and handled by the AI alone, how often and why chats go to your team, CSAT, team performance and your busiest hours. The metrics your team actually uses, not a dashboard graveyard of vanity numbers. Analytics are included on Pro and Business.
- AI and team response times
- Resolved & handled-by-AI rates
- Customer satisfaction (CSAT)
- Why chats went to the team
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
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