Replyze vs Tidio: how the AI is billed, and what it costs you
Tidio prices the conversations your team handles, Lyro AI conversations and Flows separately. Replyze puts AI replies in the plan, and chats that need a person land in your shared inbox. Here's what each costs at your size, checked on 23 October 2026.
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- AI included in the plan
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- Last reviewed 23 October 2026
- AI agent
- Included in Pro and Business
- Lyro add-on: from $32.50/mo billed yearly ($39 monthly)
- More than 100 conversations a month, billed yearly
- $55/mo
- $81.67/mo
- Seats
- 5 on Pro, 15 on Business; no per-seat fee
- Up to 10 on self-serve plans; more on Plus
- Free plan
- 1 seat, 100 chats/mo, replies by you
- 10 seats, 50 chats/mo, 50 Lyro conversations once
- Hosting
- Hosted in Germany; AI replies by Anthropic (USA) under our DPA
- Not stated on Tidio's pricing page
Prices checked 23 October 2026 on Tidio's pricing page.
The short version
- 01
Tidio meters three things: conversations your team replies to (100 a month on Starter, 250 to 2,000 on Growth), Lyro AI conversations (from $32.50 a month for 50, billed yearly) and Flows visitors. Replyze Pro has no conversation cap and includes 1,000 AI replies a month in one price.
- 02
Billed yearly, Replyze Pro ($55) costs about the same as Tidio Starter plus the smallest Lyro tier ($24.17 + $32.50 = $56.67), and about $27 less than Growth plus Lyro ($81.67). Starter stops at 100 conversations a month.
- 03
Tidio includes up to 10 seats on Free, Starter and Growth. Replyze Pro includes 5 and Business 15, so for a team of 6 to 10, Tidio's seat allowance is the more generous one.
- 04
When Replyze's monthly AI replies run out, new chats go to your team instead of costing more. Tidio sells Lyro in larger monthly tiers, up to 1,000 conversations.
- 05
Hosting: Replyze runs in Germany; AI replies are generated by Anthropic (USA) under our DPA. Tidio's pricing page doesn't state a region.
Which one fits
Neither tool is right for everyone
When we'd point you to each one.
Choose Replyze if…
- You want AI answers included in the plan rather than a separate meter.
- Your team is up to 5 people (Pro) or 15 (Business).
- You'd rather have chats go to your team than buy the next AI tier.
- You want Telegram without moving to Tidio's Premium or Plus plans.
Choose Tidio if…
- You need 6 to 10 seats on a small budget.
- You rely on Flows automations such as cart prompts.
- You want an established Shopify app today (Replyze's is still coming to the Shopify App Store).
- You want a large integrations catalogue.
What it costs
The price difference, to scale
Both billed yearly. Above 100 conversations a month, Tidio needs Growth (from $49.17) plus Lyro (from $32.50 for 50 AI conversations): from $81.67, about $27 more than Replyze Pro. Below 100 a month, Tidio Starter plus Lyro ($56.67) costs about the same as Replyze Pro. For 6 to 10 people, Tidio Growth with Lyro starts lower than Replyze Business ($159 billed yearly for 15 seats and 5,000 AI replies).
List prices checked 23 October 2026 on Tidio's pricing page.
See every planPro: no conversation cap, 1,000 AI replies a month, 5 seats.
Growth (250 conversations) $49.17 + Lyro (50 AI conversations) $32.50. 10 seats. Larger tiers cost more.
~$27 less every month on Replyze
Under 100 conversations a month, Tidio Starter + Lyro ($56.67) costs about the same as Replyze Pro. Billed monthly: Replyze Pro $69; Tidio Starter $29 + Lyro $39 = $68.
What your visitors get
AI first, your team when it matters
Answers from your own help articles
The AI answers only from the articles you publish and the answers your team teaches it, in the visitor's language. When the answer isn't there, it says so instead of guessing.
A person when it matters
Visitors can tap “Talk to an agent” at any time, and topics your industry setup reserves for the team, such as refunds or complaints, go to a person. Your teammate sees the whole chat and replies in the same window.
Chat, email and messaging in one inbox
Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.
Feature by feature
Replyze vs Tidio, line by line
Plans and limits as each company lists them publicly.
| Feature | Replyze | Tidio |
|---|---|---|
| Pricing & plans | ||
| Entry paid plan | Pro: $55/mo billed yearly ($69 monthly) | Starter: $24.17/mo billed yearly ($29 monthly) |
| Conversations a month | Unlimited on Pro and Business | 100 on Starter, 250 to 2,000 on Growth |
| Seats | 5 on Pro, 15 on Business; no per-seat fee | Up to 10 on self-serve plans; more on Plus |
| Free plan | 1 seat, 100 chats/mo, replies by you | 10 seats, 50 chats/mo, 50 Lyro conversations once |
| Free trial | 14 days, card required | 7 days, no card required |
| AI agent | ||
| AI agent pricing | Included in Pro and Business | Lyro add-on: from $32.50/mo billed yearly ($39 monthly) |
| AI included in the plan | 1,000 AI replies/mo on Pro, 5,000 on Business | None: Lyro is sold in tiers of 50 to 1,000 conversations a month |
| AI usage unit | AI reply: each answer the AI sends | Lyro conversation |
| Answers from your own help content | Yes | Yes |
| Channels & integrations | ||
| Web chat widget | Yes | Yes |
| Pro and Business | Yes | |
| Pro and Business (your own Meta app) | Yes | |
| Messenger / Instagram | Beta, Pro and Business | Yes |
| Telegram | Pro and Business | Premium and Plus plans |
| Shopify | Snippet in theme.liquid; Replyze app coming to the Shopify App Store | Shopify integration |
| Other website platforms | Snippet, with guides for Wix, Squarespace, Webflow, Next.js, Magento and more | WordPress and Adobe Commerce integrations; snippet elsewhere |
| Inbox & workflow | ||
| Shared inbox | Yes | Yes |
| Remove the vendor's branding | Pro and Business | $16.67/mo add-on on Growth; included on Plus and Premium |
| Setup & data | ||
| Data hosting | Hosted in Germany; AI replies by Anthropic (USA) under our DPA | Not stated on Tidio's pricing page |
Tidio plans, prices and channels checked 23 October 2026: Tidio pricingTidio Telegram integrationTidio integrations
Switching
Migrating from Tidio, step by step
Keep Tidio running while you set up. Nothing changes for your visitors until you switch the widgets over.
Want a hand moving over?
Export your help articles as a PDF or Word file and Write with AI drafts them for you to review. Questions before you switch? Email us.
[email protected]- 1
Keep a copy of your history
Export your Tidio history for your records: Replyze doesn't import past conversations.
- 2
Install the widget
Add the Replyze snippet: in Shopify's theme.liquid, in your WordPress theme footer, or with the install guide for your platform. Tidio keeps working until you switch it off.
- 3
Write your store answers
Write your shipping, returns and product details as articles, or let Write with AI draft them from a PDF or Word copy of your FAQ, then publish the drafts you keep.
- 4
Forward your support email
On Pro and Business, add Email in Settings → Channels and forward your support address to the address Replyze gives you. New emails land in the shared inbox, and replies go back by email in the same thread.
- 5
Invite your team
Invite up to 5 teammates on Pro or 15 on Business.
- 6
Switch off Tidio
Switch Tidio's widget off when you're ready.
FAQ
Questions about switching from Tidio
Not covered here? Ask in the chat on this page. It's the real Replyze widget: the AI answers from our own help articles, and you can ask for a person at any time.
For pre-sale questions you've written down (shipping, returns, sizing, product details), yes: the AI answers only from your articles and says when it doesn't know. It doesn't look up orders; with the retail industry setup it collects the order number and the checkout email and hands the chat to your team. Tidio has more store automation (Flows) and an established Shopify app. On Shopify, Replyze goes in with the snippet in theme.liquid today; the Replyze app is coming to the Shopify App Store.
Both answer from your own content in natural language. We haven't benchmarked Lyro, so we won't claim either is more accurate. Replyze's AI hands the chat to your team in the same inbox thread, with its answers included.
New chats go to your team, and the visitor is told someone will reply, or asked for an email when nobody's online. There's no overage charge; the allowance resets each month. Tidio sells Lyro in monthly tiers; its calculator shows the next tier's price.
There's no import for Tidio Flows. Replyze's AI answers the repeat questions without a decision tree; for cart prompts and similar automations, Tidio is stronger today.
Yes: 1 seat and 100 conversations a month, with replies written by you. New accounts also get 50 AI replies once, usable for a month. The AI agent is on Pro and Business, with a 14-day trial (card required; cancel before day 15 and pay nothing). Tidio's Free plan has 10 seats, 50 conversations a month and 50 Lyro conversations once.
Before you decide
Comparing other tools?
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
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