1. Acceptance of Terms

By accessing or using Replyze ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Replyze provides an AI-powered customer support platform including live chat widgets, shared inbox, knowledge base management, and multi-channel messaging integration.

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the security of your account and all activities that occur under it. You must provide accurate, current, and complete information.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Send spam or unsolicited messages through the platform
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service
Use the Service to collect data without consent

5. Payment and Billing

Paid plans are billed monthly or annually. All fees are non-refundable except within the first 14 days of a new paid subscription. We reserve the right to change pricing with 30 days notice.

6. Data Ownership

You retain full ownership of your data. We do not claim any intellectual property rights over your content. You grant us a limited license to process your data solely to provide the Service.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We will provide reasonable notice for planned maintenance.

8. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will end and your data will be deleted within 30 days unless otherwise required by law.

9. Limitation of Liability

To the maximum extent permitted by law, Replyze shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

10. Contact

For questions about these Terms, contact us at [email protected].