Building the future of customer support
Replyze is an AI customer support platform built for modern teams. We combine an AI agent that answers from your own help articles with a shared inbox for your team, so you can deliver great support without the complexity or cost of legacy tools.
Why we built Replyze
We started Replyze after spending years paying four-figure monthly invoices to legacy support tools that were slow, bloated, and charged extra for every feature that mattered. Every time we added an agent the bill jumped. Every time we asked for AI we hit another enterprise wall.
Meanwhile our customers just wanted quick, accurate answers — and large language models could clearly deliver them. So we built the tool we wished we had: a beautiful shared inbox, an AI agent that answers from your own help articles, and pricing that doesn't punish you for growing.
Today Replyze handles customer conversations across web chat, email, WhatsApp and Telegram in a single shared inbox (Messenger and Instagram are in beta), lets the AI agent answer the repeat questions automatically, and keeps your support team focused on the problems humans are actually needed for.
Three principles that shape every feature
If the answer is in your docs, nobody should wait for it
When a customer waits hours for an answer that's already in your help articles, that's a failure of tooling, not effort. The AI's job is to answer those questions at any hour, to say so when the answer isn't there instead of guessing, and to bring in your team when the customer asks for a person.
The inbox is where your team actually lives
So it has to be fast, beautiful, collaborative, and built for the messy reality of real support — internal notes, @mentions, tags, SLAs, escalations. Not just a ticket list with a chat bolt-on.
One tool, one price, no surprises
We don't lock features behind enterprise gates, we don't charge per-channel, and we don't hide costs in 'overages'. The plan you see is the plan you pay.
Values we ship on
Speed over complexity
We believe customer support tools should be quick to set up and easy to use. No month-long onboarding: paste a snippet, tell the AI about your business and add your help articles.
AI that helps, not replaces
AI should handle the repetitive stuff so your team can focus on the conversations that actually matter. Humans and AI working together, not replacing each other.
Fair, transparent pricing
Support software shouldn't cost more than the team using it. Our pricing is simple, honest, and scales with your business — not against it.
Privacy by default
Your data belongs to you. It is hosted in Germany (Hetzner), and AI replies are generated by Anthropic (USA) under our DPA. Data is encrypted in transit (TLS) and backups are encrypted. It is never sold, it is shared only with the sub-processors listed in our DPA, and you can delete conversations and contacts at any time.
Honest marketing
We'd rather undersell than overclaim. If you find a claim on this site that Replyze doesn't live up to, please tell us at [email protected].
Built with the people who use it
We ship improvements often and write up what we learn on our blog. What we build next is shaped by the teams who actually use Replyze — not by a sales pipeline.
Get in touch
Have questions, feedback, partnership ideas, or just want to say hi? We'd genuinely love to hear from you. Email us, or use the chat button on this page.
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
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