Replyze vs Intercom: AI replies in the plan, not billed per outcome
Intercom charges for every seat and for every Fin outcome. Replyze Pro includes 1,000 AI replies a month for up to 5 teammates at $55 billed yearly, and chats that need a person land in your shared inbox.
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- AI included in the plan
- Cancel anytime
- Last reviewed 23 October 2026
- AI agent
- Included in Pro and Business
- Fin: from $0.99 per outcome
- 5 seats, billed yearly, before Fin fees
- $55/mo
- $145/mo
- Seats
- 5 on Pro, 15 on Business; no per-seat fee
- Billed per seat
- Free plan
- 1 seat, 100 chats/mo, replies by you
- No
- Hosting
- Hosted in Germany; AI replies by Anthropic (USA) under our DPA
- EU or Australia for new workspaces on Advanced and Expert, on a contract
Prices checked 23 October 2026 on Intercom's pricing page.
The short version
- 01
Intercom charges per seat: Essential $29, Advanced $85 and Expert $132 a month billed yearly ($39, $99 and $139 monthly), with Essential at $19 for new customers. Fin is extra, from $0.99 per outcome with a minimum commitment.
- 02
Replyze includes AI replies in the plan: 1,000 a month on Pro ($55 billed yearly, $69 monthly) and 5,000 on Business ($159 or $199). When they run out, new chats go to your team; there is no overage fee.
- 03
Replyze has no per-seat fee, but seats are capped: 5 on Pro, 15 on Business. A bigger team fits Intercom's per-seat plans better.
- 04
Both put web chat, email, WhatsApp and Telegram in one inbox. On Replyze, email and the messaging channels are on Pro and Business, and Messenger and Instagram are in beta.
- 05
Intercom does more than support chat: product tours, outbound messages, a public help center and a large app marketplace. Replyze is an AI agent and a shared inbox.
Which one fits
Neither tool is right for everyone
When we'd point you to each one.
Choose Replyze if…
- You want AI answers included in the plan price, not billed per outcome.
- Your team is up to 5 people (Pro) or 15 (Business).
- You'd rather have chats go to your team than pay for more AI when the month's replies run out.
- You want web chat, email, WhatsApp and Telegram in one inbox and don't need product tours.
Choose Intercom if…
- You rely on product tours and outbound in-app messages.
- You want a public help center and a large marketplace of ready-made integrations.
- Your team is bigger than 15, or you need SSO, HIPAA support or multibrand setups (Expert).
- You want an AI assistant for your agents (Copilot) as well as an AI agent for customers.
What it costs
The price difference, to scale
For 5 seats billed yearly, Intercom Essential is $145 a month ($95 at the new-customer price) and Advanced is $425, before Fin. Fin then adds from $0.99 per outcome, so 300 outcomes is another $297. Replyze Pro is $55 for up to 5 teammates with 1,000 AI replies included. Past 15 people, Replyze no longer fits and Intercom does.
List prices checked 23 October 2026 on Intercom's pricing page.
See every planPro: 5 seats and 1,000 AI replies a month included.
Essential: 5 seats at $29, plus from $0.99 per Fin outcome. $95 at the $19 new-customer price.
~$90 less every month on Replyze
A Replyze AI reply is one answer from the AI, so a chat with three answers uses three. Intercom bills Fin per outcome, as it defines one.
What your visitors get
AI first, your team when it matters
Answers from your own help articles
The AI answers only from the articles you publish and the answers your team teaches it, in the visitor's language. When the answer isn't there, it says so instead of guessing.
A person when it matters
Visitors can tap “Talk to an agent” at any time, and topics your industry setup reserves for the team, such as refunds or complaints, go to a person. Your teammate sees the whole chat and replies in the same window.
Chat, email and messaging in one inbox
Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.
Feature by feature
Replyze vs Intercom, line by line
Plans and limits as each company lists them publicly.
| Feature | Replyze | Intercom |
|---|---|---|
| Pricing & plans | ||
| Entry paid plan | Pro: $55/mo billed yearly ($69 monthly) | Essential: $29/seat/mo billed yearly ($39 monthly; $19 for new customers) |
| Seats | 5 on Pro, 15 on Business; no per-seat fee | Billed per seat |
| 5 seats, billed yearly | $55/mo (Pro) | $145/mo (Essential) or $425/mo (Advanced), plus Fin |
| Free plan | 1 seat, 100 chats/mo, replies by you | No |
| Free trial | 14 days, card required | 14 days, no card required |
| AI agent | ||
| AI agent pricing | Included in Pro and Business | Fin: from $0.99 per outcome |
| AI included in the plan | 1,000 AI replies/mo on Pro, 5,000 on Business | None: each Fin outcome is billed, with a minimum commitment |
| AI usage unit | AI reply: each answer the AI sends | Fin outcome, as Intercom defines it |
| Answers from your own help content | Yes | Yes |
| AI assistant for your agents | No | Copilot: $29/agent/mo billed yearly |
| Channels & integrations | ||
| Web chat widget | Yes | Yes |
| Pro and Business | Yes | |
| Pro and Business (your own Meta app) | Yes | |
| Messenger / Instagram | Beta, Pro and Business | Yes |
| Telegram | Pro and Business | Yes |
| Inbox & workflow | ||
| Shared inbox | Yes | Yes |
| Public help-center site | No: your articles power the AI and widget search | From Essential |
| SLA policies | Business plan | Expert plan |
| Setup & data | ||
| Data hosting | Hosted in Germany; AI replies by Anthropic (USA) under our DPA | EU or Australia for new workspaces on Advanced and Expert, on a contract |
Intercom plans, prices and channels checked 23 October 2026: Intercom pricingIntercom regional data hostingSetting up Telegram in Intercom
Switching
Migrating from Intercom, step by step
Keep Intercom running while you set up. Nothing changes for your visitors until you switch the widgets over.
Want a hand moving over?
Export your help articles as a PDF or Word file and Write with AI drafts them for you to review. Questions before you switch? Email us.
[email protected]- 1
Keep a copy of your history
Export your Intercom conversations for your records before you cancel. Replyze doesn't import past conversations, so the export is your archive.
- 2
Install the widget
Paste the Replyze snippet before </body>, or follow the install guide for your platform. The Intercom Messenger keeps working until you remove it.
- 3
Bring your help articles
Paste your Intercom articles into Replyze, or upload a PDF or Word export and let Write with AI draft them for you to review. The AI answers only from the articles you publish.
- 4
Forward your support email
On Pro and Business, add Email in Settings → Channels and forward your support address to the address Replyze gives you. New emails land in the shared inbox, and replies go back by email in the same thread.
- 5
Invite your team
Invite up to 5 teammates on Pro or 15 on Business. There is no per-seat fee within those limits.
- 6
Switch off Intercom
Remove the Intercom Messenger once the AI answers your common questions the way you want. Keep your Intercom export for older conversations.
FAQ
Questions about switching from Intercom
Not covered here? Ask in the chat on this page. It's the real Replyze widget: the AI answers from our own help articles, and you can ask for a person at any time.
No. Replyze doesn't import past conversations. Export your Intercom history before you cancel and keep it as your archive; new conversations start in Replyze. Your help articles can come across: paste them in, or upload a PDF or Word export and let Write with AI draft them for you to review.
There's no import for Intercom workflows or bots. Replyze's AI answers repeat questions from your published articles without a decision tree, and visitors can ask for a person at any time. If you depend on multi-step automation such as branching bots or assignment rules, Intercom is stronger today.
Yes. It answers from your own content: the articles you publish and the answers your team teaches it from the inbox. It replies in the visitor's language and, when the answer isn't there, says so instead of guessing. Visitors can tap “Talk to an agent” at any time, and the chat lands in your shared inbox with the AI's part included. We haven't benchmarked it against Fin, so we won't claim either is more accurate. What differs is billing: Fin costs from $0.99 per outcome, while Replyze includes 1,000 AI replies a month on Pro and 5,000 on Business.
Pick Pro or Business and add a card. We place a $1 verification charge and refund it straight away; prepaid cards aren't accepted, and there's one trial per workspace. Cancel from Settings → Billing before day 15 and you pay nothing; otherwise the plan is billed on day 15. Intercom's 14-day trial doesn't ask for a card.
Replyze is hosted in Germany, in a Hetzner data centre certified to ISO 27001. AI replies are generated by Anthropic in the USA under our DPA, so the conversation text the AI answers is processed there. Intercom offers EU or Australian hosting to new workspaces on its Advanced and Expert plans, for customers on a contract.
We're newer and smaller than Intercom. Replyze has no product tours, its integrations are mostly install guides for website builders, past conversations don't import, and seats stop at 15 on Business. If any of those matter to you, Intercom is the safer choice.
Before you decide
Comparing other tools?
Let AI answer the questions you get every day
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