Intercom pricing in 2026: seats, Fin outcomes and the real monthly bill

Intercom charges per seat, plus a usage fee for its AI agent, Fin. On 23 October 2026 its pricing page listed Essential at $29 per seat a month (shown at $19 for new customers), Advanced at $85 and Expert at $132: the rates for annual billing. Billed monthly, the same seats cost $39, $99 and $139. Fin costs from $0.99 per outcome on every plan, with a minimum monthly commitment. There’s no free plan; the free trial lasts 14 days and needs no card.

Prices below are in US dollars, before tax. Replyze is our product; we cover it near the end, with its limits stated the same way as everyone else’s.

Intercom plans and seat prices

Per seat per month, prices checked 23 October 2026 at intercom.com/pricing:

• Essential: $29 billed yearly, $39 monthly. Shown at $19 for new customers (“New customers save 35%”). Includes Fin AI Agent, the Messenger, a shared inbox and ticketing, pre-built reports and a public help center.
• Advanced: $85 billed yearly, $99 monthly. Adds multiple team inboxes, the workflow automation builder, round-robin assignment, a private and multilingual help center, and 20 free Lite seats.
• Expert: $132 billed yearly, $139 monthly. Adds SSO and identity management, HIPAA support, SLAs, a multibrand Messenger and help center, and 50 free Lite seats.

Everyone who replies to customers needs a full seat: Lite seats give “limited access for internal collaboration”, and only full seats can send messages. The pricing page shows one price per plan without naming the billing cycle; the annual and monthly split comes from Drag’s check of Intercom’s billing toggle on 11 September 2026.

How Fin is billed

Fin costs from $0.99 per outcome on Essential, Advanced and Expert. You can also buy it on its own, with no seats, to run on another helpdesk (Intercom names Salesforce among them). A minimum monthly commitment applies; Intercom’s FAQ gives 50 outcomes as an example.

What counts as an outcome decides the bill. Intercom’s help article Fin pricing: Outcomes (updated 17 September 2026) sets the rules:

• Resolution: the customer confirms Fin’s answer helped, or leaves without asking for more help for 24 hours after Fin’s last answer (an “assumed” resolution).
• Procedure handoff: Fin completes a Procedure you’ve set up.
• One outcome per conversation at most, however many questions Fin answers.
• Not billed: conversations where the customer asks for a person, and Procedures that fail to complete. If the customer comes back to the same conversation for more help, the resolution is deducted.

Because a customer who simply goes quiet counts as resolved, your outcome count can include chats your team wouldn’t call solved.

Add-ons that change the bill

Prices checked 23 October 2026 at intercom.com/pricing:

• Copilot, AI help for your agents: $29 per agent a month billed yearly, $35 monthly.
• Proactive Support Plus: $99 a month, including 500 messages a month.
• Pro: from $100 a month, for “advanced AI features to analyze performance, monitor quality, and improve Fin”, plus Operator, which Intercom describes as an agent for customer operations.

If you’ve seen Surveys, Series or Switch quoted as separate add-ons, the October 2026 pricing page doesn’t list them.

What a team actually pays: 1, 3, 5 and 10 seats

Examples at list prices checked 23 October 2026, billed yearly unless noted. The Fin outcome counts are assumptions, so swap in your own.

• 1 seat on Essential, 50 Fin outcomes: $29 + $49.50 = $78.50 a month ($68.50 at the $19 new-customer price).
• 3 seats on Essential, 150 outcomes: $87 + $148.50 = $235.50 a month ($205.50 at the $19 price).
• 5 seats on Advanced, 300 outcomes: $425 + $297 = $722 a month ($792 billed monthly).
• 10 seats on Advanced, 600 outcomes, Copilot for everyone: $850 + $594 + $290 = $1,734 a month ($1,934 billed monthly).

Where the bill grows

• Fin grows with your traffic. At $0.99, 100 outcomes cost $99 a month, 500 cost $495 and 2,000 cost $1,980, on top of seats. A busy month costs more with the same team.
• Seats grow with headcount. Each teammate who replies to customers adds $29 to $132 a month at annual rates, depending on the plan.
• Features sit on higher plans. Multiple team inboxes, the workflow automation builder and round-robin assignment start on Advanced; SSO, HIPAA support and SLAs on Expert.
• Introductory prices. The $19 Essential price is for new customers, and the page doesn’t say for how long. Intercom’s FAQ also mentions startup discounts of up to 93%.

What changed in 2026: the rename to Fin and the Salesforce deal

On 12 May 2026 Intercom renamed the company Fin, after its AI agent. The helpdesk is still sold under the Intercom name: on 23 October 2026 the pricing page was titled “Intercom Pricing” and offered “Fin and Intercom” as one platform. On 15 June 2026 Salesforce announced an agreement to buy Fin for about $3.6 billion, expected to close in Salesforce’s fiscal fourth quarter of 2027, which runs from November 2026 to January 2027 (CIO, 15 June 2026).

We found no announced price changes tied to the deal as of 23 October 2026. If you’re signing a long contract now, ask how your prices and terms carry over once it closes.

EU data hosting: which plans

Intercom’s regional data hosting, in the EU or Australia, is “only available to new workspaces on the Advanced and Expert plans”, for customers on a contract, and not through its Early Stage startup program. An existing workspace can’t be moved to another region; you’d create a new one (Intercom help center, checked 23 October 2026). In practice, EU hosting means at least Advanced (list price $85 a seat a month billed yearly), on a contract.

When Intercom is still the right call

Intercom is the right tool for some teams:

• Teams that have built on Intercom’s APIs and workflows, and would lose real work by moving.
• Teams that use Intercom’s proactive and outbound messaging as much as the support inbox.
• Teams that need Expert-plan features such as SSO, HIPAA support or a multibrand help center.

If that’s you, stay: the move probably isn’t worth it. If you mostly use Intercom as a chat widget and a shared inbox, the totals above are the bill to compare against.

Cheaper ways to get an AI agent and a shared inbox

Prices checked 23 October 2026 on each vendor’s pricing page. Each vendor counts AI usage in its own unit, so compare against your own monthly volume.

• Replyze (our product): Pro is $55 a month billed yearly ($69 monthly) for up to 5 teammates, with 1,000 AI replies a month; Business is $159 billed yearly ($199 monthly) for up to 15 teammates and 5,000 AI replies (see plans). An AI reply is one answer from the AI, so a chat with three AI answers uses three. When the month’s replies run out, chats go to your team; there’s no overage fee. Hosted in Germany; AI replies are generated by Anthropic (USA) under our DPA. There’s no public help center and no product tours. The 14-day trial of Pro or Business needs a card.
• Crisp (pricing): priced per workspace. Mini is $45 a month with 4 seats and AI credits for “around 90 automated conversations”; Essentials is $95 with 10 seats and around 450.
• Help Scout (pricing): Standard is listed at $25 per user a month; AI Answers cost $0.75 per resolution.
• Tidio (pricing): Starter is $24.17 a month billed yearly, for 100 conversations and up to 10 seats; its Lyro AI agent starts at $32.50 a month for 50 Lyro conversations.

For the 5-seat example above, Replyze Pro stays at $55 a month billed yearly if each of the 300 conversations takes two AI answers (600 of the 1,000 included). The units differ, though: Fin bills resolved conversations, while Replyze counts every AI answer, including in chats that later go to your team. The products aren’t equivalent either, so compare features too: Replyze vs Intercom, feature by feature. For more tools and team sizes, see what live chat software costs.

To test an alternative without switching, add it to one page of your site, copy in your most-used Intercom articles (paste them, or upload a PDF or Word export and let Write with AI draft them for you to review), and compare answers and cost over a couple of weeks. Your Intercom history stays in Intercom: Replyze doesn’t import past conversations. The steps are in how to move from Intercom to Replyze.

Before you sign: what to check in an Intercom quote

• Billing cycle: monthly seats cost $7 to $14 more per seat a month than annual ones.
• New-customer and startup prices: how long they last, and what you’ll pay after.
• The Fin minimum: the monthly commitment on your order form, and what a quiet month costs.
• Outcome rules: how assumed resolutions and Procedure handoffs will count in your setup.
• Seats: how many teammates reply to customers (full seats) and how many only collaborate (Lite seats, on Advanced and Expert).
• Add-ons: only the ones you’ll use.
• Data hosting: EU or Australian hosting needs Advanced or Expert, a contract and a new workspace.
• The acquisition: how your prices and terms carry over once the Salesforce deal closes.