1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

Account information (name, email address, password)
Workspace and team information
Customer conversation data processed through our platform
Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Power AI features using your knowledge base content

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. We regularly review our security practices and update them as needed.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your data within 30 days, except where we are required to retain it by law.

5. Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform, such as hosting providers, payment processors, and AI model providers. These providers are bound by confidentiality obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can export your data from your account settings or contact us at [email protected].

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].