Catch every visitor — even the ones who arrive at 3 AM
The AI agent handles the first reply 24/7. Visitors leave engaged, never abandoned, never staring at silence. Your inbox in the morning shows resolved conversations, not missed chances.
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Last reviewed 2026-10-23
How Replyze fixes it
4 changes, one setup
- 1AI first-touch around the clock
- 2Confident answers from your real docs
- 3Email-capture for the rest
- 4Morning view shows resolved + escalated, not missed
Zero missed chats — every visitor gets a response, every time.
Sound familiar?
- You wake up to 10-15 missed chats overnight, all with visitors long gone.
- Mobile alerts wake you up at 2 AM but you can't really respond from bed.
- Visitors who arrive while you're offline see 'we'll reply soon' and never come back.
- Your competitor's widget responds at every hour. Yours doesn't.
- There's no good middle ground between 'always on' and 'just disable chat at night.'
The fix
How Replyze fixes it
AI first-touch around the clock
Every chat gets an AI reply as soon as it arrives. Even at 3 AM, the visitor's not staring at an empty conversation pane.
Confident answers from your real docs
AI reads your knowledge base and answers from it. Most routine off-hours questions resolve solo — visitor gets what they came for, you get them caught.
Email-capture for the rest
When a chat needs your team and nobody is online, the AI asks for the visitor's email and, where it can, says when your team will reply. They leave with a thread; you wake up to a handle.
Morning view shows resolved + escalated, not missed
Your team starts the day with conversations that already have context, not blank queues. Spend the first hour on the genuinely escalated ones.
What to expect
What changes in the first weeks
Zero missed chats — every visitor gets a response, every time.
Routine off-hours conversations resolve solo via AI.
Captured emails on the rest, so your team can follow up instead of losing the lead.
FAQ
Common questions
Not covered here? Ask in the chat on this page. It's the real Replyze widget: the AI answers right away, and our team picks up anything it can't.
The AI only answers from your knowledge base, under a strict no-guessing rule: when the answer isn't there, it says so instead of bluffing, and the visitor can ask for a person. If nobody is online, the AI asks for their email and, where it can, says when you'll be back. Your morning review shows you both resolved and escalated chats; you can spot-check the resolved ones for accuracy.
The AI replies under its own name, 'AI Assistant' by default. You can rename it; we suggest keeping 'AI' in the name, because visitors trust honesty more than they're impressed by AI pretending to be human. When a chat is handed over, the widget shows 'Waiting for a teammate' with your team's photos, so the switch to a person is clear.
If your articles include your booking link (Calendly, Cal.com or similar), the AI can share it. Anything that needs a confirmed time goes to your team: the AI doesn't book or confirm appointments itself.
Yes. The visitor writes in Italian, the AI replies in Italian. It finds answers by matching the words in your articles, so for languages you see often, add your key articles in that language too.
Open the conversation from your phone and reply. The AI stops and the visitor sees you take over. Useful when you wake up at 1 AM and want to handle a specific chat personally.
Keep exploring
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
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