Answer product and order questions while the shopper is still there
An AI agent that answers from your help articles, and on Shopify from your orders and catalog too. One shared inbox for chat, email, WhatsApp and Instagram DMs.
Last reviewed 2026-05-25
Sound familiar?
- Customers ask product questions and bounce when nobody's there to answer instantly.
- Abandoned-cart emails go out 24 hours later — long after the moment of interest.
- Returns and exchanges eat your support team's time with logistics questions.
- VIP customers get the same response times as one-time shoppers.
- Instagram DMs / WhatsApp / chat / email are four different inboxes.
What's it costing you
Ecommerce conversion margins are tight. Every visitor who bounced because their pre-purchase question went unanswered, every cart abandoned in checkout because nobody answered the 'shipping to Germany' question — these are revenue you almost had. The marginal cost of catching them via AI is essentially zero; the marginal LTV per recovered visitor is real.
How Replyze fixes it
AI agent that knows your store
Answers 'when does it ship?' and 'what's your return policy?' from your knowledge base on any store. On Shopify, the Replyze app (coming to the Shopify App Store) adds live 'is X in stock?' and 'where is my order?' answers from your store's data.
Handoff with the whole conversation
When a shopper needs a person (a new address, a refund, a damaged item) the AI hands the chat to your team with everything already said, so nobody asks the customer to repeat themselves.
One inbox for chat, Instagram DM, WhatsApp, email
Customers who DM you on Instagram and email you the next day get treated as one conversation. Your team isn't context-switching between four tools.
Answers in the shopper's language
The AI replies in the language the customer writes in, even when your help articles are in English.
What to expect
- Shipping, returns and sizing answered from your own help articles, any hour of the day.
- On Shopify: order status and stock answered from your store's live data.
- Chat, email, WhatsApp and Instagram DMs land in one inbox.
Common questions
On Shopify, through the Replyze app for Shopify, coming to the Shopify App Store: the AI checks your live catalog when someone asks whether an item is in stock, per size or colour. On other platforms it answers from your knowledge base, so keep availability details there.
On Shopify, with the Replyze app: the shopper gives their order number and checkout email (or is already signed in to your store) and the AI replies with the status, carrier, tracking link and delivery estimate. Anything it can't do, it hands to your team.
The widget script loads asynchronously, so the browser keeps rendering your store while it downloads instead of waiting for it.
Yes. The Visitors page shows who is on your store right now and which page they're viewing, and your team can start a chat with them from there.
The AI doesn't change orders. It answers what it can, then hands the chat to your team with the whole conversation, and they run the return in your Shopify admin.
Your AI agent is 5 minutes away
Paste one snippet, add your help articles, and the AI starts answering your visitors. No engineering required.
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