AI live chat for PrestaShop
The Replyze widget is two script tags, so it goes into your theme's layout template, just before </body>: a one-time edit, with no module to install.
Card required · Cancel before day 15 and pay nothing
Last reviewed 2026-10-23
Replyze on PrestaShop
4 steps · Developer setup
- 1Open your theme's main layout template. In the Classic theme and themes built on it, that's templates/layouts/layout-both-columns.tpl; edit it in a child theme so a theme update doesn't overwrite it.
- 2Paste the snippet just before the closing </body> tag, wrapped in {literal} and {/literal} so Smarty leaves the script as written.
- 3Upload the file, then clear the cache under Advanced Parameters → Performance.
- 4Reload your shop and check that the chat button appears.
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script>Why Replyze for PrestaShop
No module to install: one edit to your theme's layout template.
Works on PrestaShop 1.7 and 8, with the Classic theme and themes built on it.
In a child theme, the snippet survives updates to the parent theme.
The script loads asynchronously, so it doesn't block your page.
Install
Add Replyze to PrestaShop
Paste the snippet just before </body> in your theme's layout template, inside {literal} tags, then clear the cache.
- 1
Open your theme's main layout template. In the Classic theme and themes built on it, that's templates/layouts/layout-both-columns.tpl; edit it in a child theme so a theme update doesn't overwrite it.
- 2
Paste the snippet just before the closing </body> tag, wrapped in {literal} and {/literal} so Smarty leaves the script as written.
- 3
Upload the file, then clear the cache under Advanced Parameters → Performance.
- 4
Reload your shop and check that the chat button appears.
Snippet to paste
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script> Replace wgt_YOUR_TOKEN_HERE with your widget token, or copy the snippet with your token already in it from Settings → Chat Widget → Install in your Replyze dashboard.
In practice
How Replyze fits into PrestaShop
PrestaShop's back office has no standard field for site-wide scripts, so the Replyze snippet goes into your theme's main layout template, just before </body>. In the Classic theme and themes based on it, the standard page layouts extend templates/layouts/layout-both-columns.tpl, so one edit covers the shop.
PrestaShop templates are Smarty files, and Smarty reads curly braces as its own tags. Wrap the snippet in {literal} and {/literal} so the config script reaches the browser as written.
Make the change in a child theme, so updating the parent theme doesn't remove it, then clear the cache under Advanced Parameters → Performance. If you'd rather not edit theme files, a module from the PrestaShop Addons marketplace that adds custom code before </body> does the same job.
What visitors on PrestaShop get
AI first, your team when it matters
Answers from your own help articles
The AI replies in the visitor's language from the articles you publish and the answers your team teaches it. If the answer isn't there, it says so instead of guessing.
A person when it matters
Visitors can ask for a person at any time, and topics your industry setup marks for the team, such as refunds and complaints, are handed over too. The teammate replies in the same chat, with the whole conversation in front of them.
Chat, email and messaging in one inbox
Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.
FAQ
PrestaShop + Replyze, answered
Clear the cache under Advanced Parameters → Performance. If you use Varnish or a CDN in front of PrestaShop, purge that as well.
PrestaShop templates are Smarty files, and Smarty treats curly braces as its own tags. {literal} and {/literal} tell Smarty to output the script exactly as written.
No. The snippet in your theme does the job, or a custom-code module from PrestaShop Addons if you'd rather not edit theme files.
Other platforms
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
Card required · Cancel before day 15 and pay nothing. No card? Start on the Free plan.