Launch Special — 20% off annual plans for early adopters
Replyze
All industries
For Retail

AI live chat for shops and online stores

Answers shipping, returns and sizing questions day and night, never makes up a discount code or a delivery date, and hands every "where is my order?", return and wholesale enquiry to your team with the order number and email already collected.

Start free Find your business

14-day free trial. Set up in minutes.

A chat on your site

AI answering, your team in the loop

Where's my order? I ordered last week.

AI assistant Sorry it's taking a while. Could you send me your order number and the email you used at checkout? I'll pass them to the team so they can check it.

It's #1042, [email protected]

AI assistant Thanks, Anna. The team has your order details and will reply here within 2 hours on working days. Our usual UK delivery time is 2 to 4 working days.

From day one

The questions your customers ask, handled

  • Where is my order?
  • How much is shipping and how long does it take?
  • How do I return or exchange something?
  • What size should I get?
  • Is this in stock?
  • Do you have a discount code?

It answers from your own details and help articles. When it doesn't know, it says so and takes the visitor's details for your team.

Built for retail

What changes when the AI knows your business

Order questions, sorted

The AI collects the order number and the email used at checkout and hands the order to your team, so nobody has to ask twice.

Returns that arrive complete

Return and exchange requests come with the order number, the item, the reason and photos of any damage.

Answers from your own data

Sizes come from your size guide, stock and prices from your catalog, and shipping from your own delivery times. Nothing is made up, not even a discount code.

Help before checkout

A friendly prompt on cart and checkout pages answers the last question before someone buys.

Set up for your business

Pick yours and start with its playbook

Each one starts with its own rules, the details to collect for your team, and starter help articles you review before they go live.

Clothing Store Florist Wholesaler Furniture Store Hardware Store Sporting Goods Store Grocery Store Craft Store Electronics Store Jewelry Store Garden Center Flooring Store Women's Clothing Store Bike Shop Gift Shop Shopping Mall Mobile Phone Store Deli Beauty Supply Store Thrift Store Bridal Shop Health Food Store Bookstore Boutique Liquor Store Music Store Butcher Shop Antique Store Convenience Store Shoe Store Toy Store Vape Shop Office Supply Store Tobacco Shop Discount Store Department Store Pawn Shop

What it never does

Rules your customers can trust

  • Never invent prices, availability, opening times, stock, delivery dates, or medical, legal or financial facts.
  • Never promise a time, a result or a price that the business profile or knowledge base does not state.
  • Never promise a delivery date or time beyond what the carrier's tracking or the shop's stated delivery times say.
  1. 1

    Pick your business

    Choose your niche when you sign up. The AI starts with the playbook for it: what customers ask, what to collect, what it must never promise.

  2. 2

    Add your details

    Your area, prices, hours and phone, or upload a brochure or price list and let the AI write it up. Starter help articles arrive as drafts you approve.

  3. 3

    Paste the widget

    One snippet on your site. Leads and urgent chats reach your team by email, push and in the inbox.

Keep exploring

IndustryAI live chat for logistics, courier and transport companiesTakes complete freight quotes with origin, destination, weight and pallets, catches tracking questions with the reference number, and takes taxi and chauffeur booking requests for your team to confirm. Read more IndustryAI live chat for farms, forestry and farm supply storesAnswers opening hours and what's in season from your own updates, takes wholesale orders, tree survey requests and trade account applications, and flags storm damage to your team at once. Read more SolutionCover nights and weekends without hiring a night shiftYour AI agent works the night. Your team works business hours. Customers in Sydney don't notice you're a 5-person team in Berlin. Read more

Your AI agent is 5 minutes away

Paste one snippet, add your help articles, and the AI starts answering your visitors. No engineering required.

Start your free trial Talk to us

14 days of full AI access · Cancel anytime · Or start on limited Free plan