Replyze vs Freshchat: answers, seats and Freddy sessions
Freshchat offers a free team inbox and paid per-agent plans. Replyze combines a paid workspace with an AI reply allowance. Choose around your website questions and the way your team handles the next step.
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- AI allowance on paid plans
- 5 or 15 paid seats
- Last reviewed 4 November 2026
Published by Replyze. We are not affiliated with Freshchat. Product names identify their respective providers.
- AI agent
- 1,000 replies/month on Pro; 5,000 on Business
- Freddy: $49 per pack of 100 sessions
- Five agents · annual billing · USD
- $55/mo
- $95/mo + sessions
- Seats
- 5 on Pro; 15 on Business
- Free up to 10 agents; paid plans billed per agent
- Free plan
- 1 seat; 100 manual chats/month
- 10 agents; website/mobile widget and shared inbox
- AI usage unit
- Each AI reply
- End-user interactions within a 24-hour session
This compares Freshchat, not the separate Freshdesk or Freshdesk Omni bundles. Freddy uses 24-hour sessions; Replyze uses individual replies. Freshchat’s free plan supports up to ten agents, which may suit a team needing manual chat only.
Freshchat sessions last up to 24 hours and expire according to the billing cycle. Check pack renewal, taxes and messaging costs. This is Freshchat pricing, not a quote for Freshdesk Omni.
Prices checked 4 November 2026 on Freshchat's pricing page.
The short version
- 01
Freshchat Free includes up to ten agents. Replyze Free includes one seat and 100 manual chats/month. A team seeking free manual live chat has a reason to consider Freshchat first.
- 02
Freshchat Growth starts at $19/agent/month on annual billing. Freddy session packs are additional, with one-time introductory sessions for eligible paid plans.
- 03
Replyze Pro and Business include monthly AI replies and five or fifteen seats. The AI allowance pauses when used; your team continues customer conversations.
- 04
Freshchat Pro and Enterprise add routing and administration options. Verify the feature level you require before comparing their price with a smaller workspace plan.
Which one fits
Neither tool is right for everyone
When we'd point you to each one.
Choose Replyze if…
- Your website needs helpful answers from published articles and a person to handle individual requests.
- A five-seat or fifteen-seat paid workspace covers everyone who needs to answer customers.
- You prefer to monitor monthly AI replies and keep the team available when the allowance is used.
Choose Freshchat if…
- You need a free manual-chat inbox for several teammates.
- Freshchat routing or existing Freshworks connections are already important to your support operation.
- You want the Pro or Enterprise controls and are comfortable budgeting agents and Freddy session packs separately.
What it costs
Compare the subscription and usage
For five agents, multiply Freshchat Growth’s annual per-agent rate by five, then add the Freddy sessions you need. Treat any introductory sessions as a trial benefit. A long conversation can stay within one Freddy session while consuming several Replyze replies, so seat arithmetic alone cannot establish the AI cost.
List prices checked 4 November 2026 on Freshchat's pricing page.
See every planFive agents · annual billing · USD
- Replyze
- $55/mo
- Pro: $660 billed annually; five seats and 1,000 AI replies/month.
- Freshchat
- $95/mo + sessions
- Growth: five agents at $19/month annually. Freddy adds $49 per 100-session pack after applicable introductory sessions.
Freshchat sessions last up to 24 hours and expire according to the billing cycle. Check pack renewal, taxes and messaging costs. This is Freshchat pricing, not a quote for Freshdesk Omni.
Illustrative customer conversation
AI first, your team when it matters
Answers from your own help articles
Publish your current service and policy information, then try the questions customers actually ask. Replyze uses those articles and taught answers; questions needing individual account access belong with your team.
A person when it matters
Visitors can tap “Talk to an agent” at any time, and topics your industry setup reserves for the team, such as refunds or complaints, go to a person. Your teammate sees the whole chat and replies in the same window.
Chat, email and messaging in one inbox
Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.
Feature by feature
Replyze vs Freshchat, line by line
Compare the website-support functions you need. Dated official sources are linked immediately below the table.
| Feature | Replyze | Freshchat |
|---|---|---|
| Pricing & plans | ||
| Entry paid plan | Pro: $69 monthly or $55/mo billed annually ($660/year) | Growth: $19/agent/mo billed annually |
| Seats | 5 on Pro; 15 on Business | Free up to 10 agents; paid plans billed per agent |
| Free plan | 1 seat; 100 manual chats/month | 10 agents; website/mobile widget and shared inbox |
| AI agent | ||
| AI agent pricing | 1,000 replies/month on Pro; 5,000 on Business | Freddy: $49 per pack of 100 sessions |
| AI usage unit | Each AI reply | End-user interactions within a 24-hour session |
| Introductory AI allowance | 50 verified-email replies once, expiring after one month | 500 one-time sessions on Growth, Pro and Enterprise; legacy terms can differ |
| Writing assistance | Rewrite/translate uses the included AI allowance | Freddy Copilot add-on for Pro/Enterprise; check its seat pricing |
| Channels & integrations | ||
| Customer channels | Web chat; paid plans add email, WhatsApp with your Meta app, and Telegram. Messenger/Instagram are beta. | Website/mobile chat; Growth adds social messengers and SMS |
| Inbox & workflow | ||
| Routing and SLA policies | Shared inbox; SLA policies on Business | Pro adds intelligent routing and multiple SLA policies; Enterprise adds skills routing |
| Setup & data | ||
| Moving existing setup | No Freshchat conversation or chatbot import | Existing bots, assignments and connected Freshworks tools need a separate migration plan |
Freshchat official sources checked 4 November 2026: Freshchat plans and pricingFreddy sessions, trial allowance and billingFreddy AI Agent Studio and channels
Replyze details: plans and allowances, features and data-processing terms. This is a product comparison, not an independent review or performance benchmark.
Switching
Migrating from Freshchat, step by step
Keep the existing customer contact route available while you try Replyze. Plan the widget change, channel routing and subscription cancellation as separate steps.
Want a hand moving over?
Use supported PDF or Word documents with Write with AI to prepare article drafts, then check them before publication. Questions before you switch? Email us.
[email protected]- 1
Identify the Freshworks products you actually use
Check whether website chat, email tickets and customer records belong to Freshchat, Freshdesk or another connected product. List the part you want to move so a widget change does not silently remove a service the team needs.
- 2
Prepare answers independently of the old bot
Take current product and service explanations into Replyze articles. A Freddy bot or structured chatbot does not import automatically. Rebuild only the questions and handovers that fit the supported Replyze setup.
- 3
Test an answer and an assignment
Send a common question through the Replyze widget, then ask a teammate to take over. Check the earlier messages and any internal note. Decide who covers new questions when that person is away.
- 4
Move the chosen channels and keep records available
Test the website snippet and, on paid plans, any email or supported messaging channels you need. Keep necessary Freshchat history separately. Change the public widget after outstanding enquiries have an owner.
FAQ
Questions about switching from Freshchat
Not covered here? Ask in the chat on this page. It's the real Replyze widget: the AI answers from our own help articles, and you can ask for a person at any time.
It can be a good fit when several colleagues need manual live chat without an AI subscription. Freshchat lists up to ten agents on Free. Replyze Free has one seat and 100 manual chats/month; its recurring AI allowances are on paid plans. Choose the free plan that covers the actual work before considering paid features.
Freshworks defines a session as the interactions between an end user and the AI agent or chatbot within a 24-hour window. Several messages can belong to the same session. Replyze counts each AI reply, so the allowance figures cannot be compared as if they were the same unit.
The current session FAQ describes them as a one-time benefit for new Growth, Pro and Enterprise customers. Existing accounts can have legacy provisions. Check your actual account before estimating recurring usage; purchasing packs can also change the treatment of the introductory balance.
No. They are distinct products and bundles. If tickets, phone support or other customer-service processes run in Freshdesk or Freshdesk Omni, plan those separately. This page helps compare website chat and handover, not the whole Freshworks product family.
Before you decide
Comparing other tools?
What to check before moving from Freshchat to Replyze
Use these examples to try the customer questions, team handovers and migration steps that matter when comparing Replyze with Freshchat. Keep the parts of your current support setup that customers still need.
Read moreRead less: What to check before moving from Freshchat to Replyze
What would you ask a Freshchat alternative to handle?
Try a visitor asking “Can I book a consultation outside office hours?” Publish your real booking instructions, opening hours and contact route. Follow up with a request to move an existing appointment. The first question may be answered from an article; the second needs the person who manages the schedule.
Use the same information in the Freshchat and Replyze trials. Check the usefulness of the answer and how easily the colleague can continue the request. This reveals the fit for your business more clearly than comparing two generic chat demonstrations.
Before and after: follow a conversation across Freshworks tools
Before changing the widget, a Freshchat conversation may lead to a record or task in another Freshworks product. Note where the teammate finds customer information and where they record the completed action. The visitor may see one chat while the team uses several tools behind it.
After introducing Replyze, the article can explain the next step and the team can continue in the shared inbox. Decide how the connected record will be maintained. Keep the existing connection when it performs a necessary job that the proposed setup does not yet cover.
How do you prepare knowledge for the new assistant?
Choose the service explanations your team sends most often: what is included, how a customer starts, what information to provide and who to contact about an exception. Check the current wording before copying it out of a bot or knowledge source. Old campaign text can otherwise appear as a current promise.
Create Replyze articles with useful links and the conditions around each answer. Review document-assisted drafts before publication. Keep instructions for performing actions in connected systems separate from general explanations; the article alone does not create the credentials or connection needed to perform those actions.
What happens when the visitor needs a person?
Ask a question that needs a teammate’s judgment, such as an exception to a booking policy. Request a person and have the receiving colleague read the entire thread. They should see the published explanation already given and understand exactly what the customer is asking to change.
Check the widget mode and handover configuration in the Freshchat trial too. Its session documentation distinguishes chat handover from a self-service widget without a live-agent handover. In Replyze, arrange who monitors the inbox when AI pauses or a visitor requests help, including coverage outside the usual owner’s hours.
When should a team keep Freshchat?
Freshchat is worth keeping when its routing, integrations or team administration support work you do every day. Ask the people answering customers to identify one concrete task for each required capability. Include free manual chat if that already covers the team’s needs.
Replyze may suit a paid workspace centered on published answers and team conversations. A switch is less attractive if it removes a useful Freshworks connection or requires manual work that nobody can cover. Try the essential tasks in the proposed setup before changing the main customer contact route.
How does a 24-hour session change the estimate?
Consider a customer who asks a question in the morning and follows up that afternoon. Under Freshchat’s stated session model, those interactions can belong to one session within the 24-hour window. In Replyze, the AI answers in that exchange use individual replies. Count both types of usage using the appropriate definition.
Check how session packs renew and expire in the subscription you would buy. Keep one-time introductory capacity separate from recurring capacity. If you enable automatic additional purchases, include that setting in the budget discussion so a busy period does not surprise the person responsible for billing.
Which Freshworks subscription are you comparing?
Open the account’s subscription details and write down the exact product name. Freshchat, Freshdesk and Freshdesk Omni can appear in the same wider buying conversation, but their bundles are different. Use the price and feature list for the product that currently handles your website chat.
Then count the people who need access in the proposed Replyze workspace. Include backup cover and anyone who regularly takes escalated requests. If the wider team uses another Freshworks product, decide whether it will remain available and how colleagues will pass necessary context between the two places.
How do you organize the first week in the new inbox?
Choose the colleague who checks new requests and the backup person for busy periods. Ask both to handle a trial conversation, leave an internal note and continue a request started by the other person. Use a realistic enquiry with a date or service detail that needs attention.
Keep a short list of incomplete answers that staff encounter. Update the relevant article after checking the policy with its owner, then repeat the original question. The first week should establish a reliable way to answer customers and maintain content, without implying that the AI can take every request independently.
What should be ready before the public switch?
Test the published website, support email and any messaging channels you intend to use in Replyze. Send a real test enquiry through each route and reply as a teammate. Check the customer-facing address and conversation thread, not just whether a message appeared in the dashboard.
Keep required Freshchat records accessible and give open cases an owner. Remove the old widget from its actual installation location after the new one has been checked. A successful website test does not prove an email-forwarding rule works, so complete those checks separately.
How can a trial lead to a clear choice?
Compare the complete chats, the handovers and the work done in connected tools. Ask the team whether the proposed setup covers the enquiries you intended to move. If a required action still needs an unplanned tool or extra manual steps, include that in the decision.
Use the current subscription terms and the trial’s usage to estimate the configuration you would purchase. Replyze can be a good fit for a focused AI-and-inbox setup; Freshchat may fit better when its free agent capacity, routing or Freshworks connections are central. Record the practical reason for whichever choice you make.
Choose your next step
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
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