AI live chat for Shopify that answers from your own help articles
Your AI agent answers shipping, sizing and returns questions from the help articles you write, in the shopper's language. When a shopper needs a person, for an order, a refund or a complaint, the chat moves to your team's shared inbox with the whole conversation.
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Last reviewed 2026-10-23
Replyze on Shopify
5 steps · Theme or site setting
- 1In your Shopify admin, go to Online Store → Themes.
- 2Next to your current theme, click the … button, then Edit code.
- 3Open theme.liquid under Layout.
- 4Paste the snippet right before the closing </body> tag.
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script>Why Replyze for Shopify
Shipping times, returns and sizing come from your knowledge base, and the AI only answers from what you wrote there.
Questions before the sale get an answer at any hour, in the shopper's language.
When a shopper needs a person (where an order is, a new address, a refund, a complaint), the chat moves to your shared inbox with the whole conversation, so nobody asks them to repeat themselves.
The script loads asynchronously, so it doesn't block your storefront.
The Replyze app for Shopify is coming to the Shopify App Store. Until it's listed, theme.liquid is where the snippet goes.
Install
Add Replyze to Shopify
Paste the snippet into theme.liquid, right before </body>. The Replyze app for Shopify is coming to the Shopify App Store.
- 1
In your Shopify admin, go to Online Store → Themes.
- 2
Next to your current theme, click the … button, then Edit code.
- 3
Open theme.liquid under Layout.
- 4
Paste the snippet right before the closing </body> tag.
- 5
Click Save. The chat button appears on every page that uses this theme.
Snippet to paste
<script>
window.ReplyzeConfig = {
token: 'wgt_YOUR_TOKEN_HERE',
apiUrl: 'https://client.replyze.chat'
};
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script> Replace wgt_YOUR_TOKEN_HERE with your widget token, or copy the snippet with your token already in it from Settings → Chat Widget → Install in your Replyze dashboard.
In practice
How Replyze fits into Shopify
Shopify support has two halves: the questions before the sale (sizing, shipping, delivery times, the returns policy) and the questions after it (where's my order, how do I exchange this). Replyze answers the first half: write your shipping times, returns policy and size guide once, and the AI answers from them, in the shopper's language.
The after-sale half goes to your team. Replyze doesn't look up Shopify orders or stock, so where an order is, address changes, cancellations, refunds and complaints land in the shared inbox with the whole conversation attached. With the retail industry setup, the AI collects the order number and the email used at checkout before it hands over, so your team can check the order straight away.
The Replyze app for Shopify is coming to the Shopify App Store. Until it's listed, installation is a one-time edit to theme.liquid: paste the snippet right before </body> and save. If you switch to another theme later, add the snippet to that theme's theme.liquid too.
What visitors on Shopify get
AI first, your team when it matters
Answers from your own help articles
The AI replies in the visitor's language from the articles you publish and the answers your team teaches it. If the answer isn't there, it says so instead of guessing.
A person when it matters
Visitors can ask for a person at any time, and topics your industry setup marks for the team, such as refunds and complaints, are handed over too. The teammate replies in the same chat, with the whole conversation in front of them.
Chat, email and messaging in one inbox
Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.
FAQ
Shopify + Replyze, answered
Yes. On any Online Store theme, including Shopify Plus stores, the install is the same: paste the snippet into theme.liquid. For a headless storefront (Hydrogen or another framework), add the scripts to your app's root layout; the Next.js / React guide shows how.
Not from your store data. The AI answers from your knowledge base: shipping, returns, sizing and the product details you write down. It doesn't read your Shopify catalog or orders, so it won't guess about stock or where an order is: it says it doesn't know, and the shopper can ask for a person. With the retail industry setup, "where is my order?" chats are handed to your team with the order number and checkout email already collected.
The script loads asynchronously, so the browser keeps rendering your store while it downloads instead of waiting for it.
Right before the closing </body> tag in theme.liquid, so it loads on every page that uses the theme. The script is async, so the <head> would work too, but before </body> keeps the install the same on every theme.
Today you sign up at replyze.chat and pay Replyze directly: the Free plan needs no card, and the 14-day trial of Pro or Business needs one. We'll update this guide when the Replyze app for Shopify is listed on the Shopify App Store.
Other platforms
Let AI answer the questions you get every day
Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.
Card required · Cancel before day 15 and pay nothing. No card? Start on the Free plan.