Replyze
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E-commerce · Paste the snippet

AI live chat for BigCommerce, added with Script Manager

Script Manager is BigCommerce's built-in way to add third-party scripts. One footer script, one save, and the chat is on every storefront page.

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Last reviewed 2026-10-23

Replyze on BigCommerce

4 steps · Paste the snippet

  1. 1In BigCommerce admin, go to Storefront → Script Manager and click Create a Script.
  2. 2Name it Replyze Chat, set Placement to Footer and Location to Storefront pages.
  3. 3Pick a Script category (see the note on cookie consent below), and choose the Script Type that lets you paste the script rather than link a URL.
  4. 4Paste the snippet and click Save.
<script>
  window.ReplyzeConfig = {
    token: 'wgt_YOUR_TOKEN_HERE',
    apiUrl: 'https://client.replyze.chat'
  };
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script>

Why Replyze for BigCommerce

  • Uses Script Manager, BigCommerce's own tool for third-party scripts, so no theme files change.

  • Works with Stencil themes and Catalyst storefronts (Script Manager doesn't support Blueprint themes).

  • Fits the cookie consent banner: BigCommerce files live chat under Functional scripts.

  • The script loads asynchronously, so it doesn't block your page.

Install

Add Replyze to BigCommerce

Add the snippet as a footer script in Storefront → Script Manager, on your storefront pages.

  1. 1

    In BigCommerce admin, go to Storefront → Script Manager and click Create a Script.

  2. 2

    Name it Replyze Chat, set Placement to Footer and Location to Storefront pages.

  3. 3

    Pick a Script category (see the note on cookie consent below), and choose the Script Type that lets you paste the script rather than link a URL.

  4. 4

    Paste the snippet and click Save.

Snippet to paste

<script>
  window.ReplyzeConfig = {
    token: 'wgt_YOUR_TOKEN_HERE',
    apiUrl: 'https://client.replyze.chat'
  };
</script>
<script src="https://cdn.replyze.chat/widget.js" async></script>

Replace wgt_YOUR_TOKEN_HERE with your widget token, or copy the snippet with your token already in it from Settings → Chat Widget → Install in your Replyze dashboard.

In practice

How Replyze fits into BigCommerce

Script Manager (Storefront → Script Manager; on multi-storefront, inside Channel Manager) is the cleanest path: create a script, place it in the footer on your storefront pages, paste the snippet and save. The chat then appears on every storefront page.

Choose Storefront pages rather than All pages. BigCommerce requires every script on the checkout page to carry an SRI hash, and the Replyze widget script is updated in place at the same address, so a fixed hash would soon block it.

The Script category decides how BigCommerce's cookie consent banner treats the script. Essential scripts always load; BigCommerce describes Functional scripts as enhanced functionality such as live chat, and shoppers who opt out of Functional won't get the chat. Pick the category that matches your consent policy. Separately, the widget can start with visitor tracking off (tracking: false in ReplyzeConfig) and switch it on with Replyze.setTracking(true) once a shopper consents.

What visitors on BigCommerce get

AI first, your team when it matters

  • Answers from your own help articles

    The AI replies in the visitor's language from the articles you publish and the answers your team teaches it. If the answer isn't there, it says so instead of guessing.

  • A person when it matters

    Visitors can ask for a person at any time, and topics your industry setup marks for the team, such as refunds and complaints, are handed over too. The teammate replies in the same chat, with the whole conversation in front of them.

  • Chat, email and messaging in one inbox

    Web chat on every plan. Email, WhatsApp and Telegram on Pro and Business, with Messenger and Instagram in beta, all in one shared inbox.

See every feature

FAQ

BigCommerce + Replyze, answered

Footer. The widget loads asynchronously, so either works, but the footer keeps it out of the way of scripts that must run first.

Not easily. BigCommerce needs an SRI hash for every script on the checkout page, and a hash for the Replyze script would break each time the widget is updated, so keep Location on Storefront pages.

Sources

Other platforms

IntegrationReplyze on ShopifyPaste the snippet into theme.liquid, right before </body>. The Replyze app for Shopify is coming to the Shopify App Store. Read more IntegrationReplyze on Magento / Adobe CommercePaste the snippet into Content → Design → Configuration → HTML Head for your store view, then flush the cache. No module to install. Read more IntegrationReplyze on PrestaShopPaste the snippet just before </body> in your theme's layout template, inside {literal} tags, then clear the cache. Read more

Let AI answer the questions you get every day

Teach it your answers, pick your colours and add it to your site. When a customer needs a person, your team takes over.

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